Ice cream cake

Return & Refund Policies

Product Exchange Policy

• In case of wrong shipping, damaged products caused by the manufacturer or damaged products caused by shipping; product exchange can be requested within 7 days after receiving. Contact the Seller Store directly along with your order number.
• All rights of condition change are reserved without notice.

Return Policy

• Discounted products are not returnable unless stated otherwise
• Items must be in original condition; undamaged and original packaging
• Return request must be initiated within 7 days after receiving. Contact the Seller Store directly along with your order number.
• All rights of condition change are reserved without notice

Return Steps

• Contact: Contact the Seller Store directly along with your order number.
• The Vendor will contact you with more information about the return process.

Shipping returns

• To return your product, you should mail your product to the Seller Store directly. You will get the Shipping adress from the Seller Store.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Conditions

• When an order is returned or cancelled by the system
• Refund is made according to the payment method. 
• Refund begins after items are returned to the Seller and product quality is approved.
• Estimated time of refund as follows,
  Credit/ debit card: 30-45 business days after returned items are received and approved.